This policy applies to website, account, marketing, payment, support, and service information handled by Perstet. Some health information may be protected health information, or PHI, when it is created or received by a covered health care provider, medical group, pharmacy, laboratory, or their business associate. PHI is governed by the applicable Notice of Privacy Practices and health privacy laws. Information collected for general website, account, advertising, analytics, payment, or customer support purposes may be governed by this policy even if it relates to health interests.

We may collect identifiers and contact details, account credentials, date of birth, billing and shipping details, payment transaction data, intake responses, medical history, medication and allergy information, photos or documents you upload, communications with support, provider or care team messages where permitted, device identifiers, IP address, browser type, pages viewed, referral source, approximate location, cookie data, advertising identifiers, and inferences about interests or service preferences.

We use information to operate the website and platform, create and manage accounts, support intake and eligibility workflows, connect users with independent licensed providers where applicable, process payments, coordinate pharmacy and laboratory services, ship products, provide customer support, send transactional notices, personalize content, improve safety and reliability, detect fraud or misuse, conduct analytics, comply with legal obligations, and send marketing communications where permitted.

We may share information with affiliated companies, independent providers or medical groups, pharmacies, laboratories, payment processors, shipping carriers, technology vendors, customer support vendors, analytics providers, advertising partners, professional advisers, regulators, law enforcement, courts, and parties involved in a business transaction. We require service providers to use information only for authorized purposes and to apply appropriate safeguards.

We may use essential cookies, analytics tools, and advertising technologies. Browser, device, and industry controls may allow you to limit cookies or opt out of some interest-based advertising. We use safeguards designed to protect information, but no system can be guaranteed completely secure. We retain information as needed to provide services, comply with legal and professional obligations, resolve disputes, enforce agreements, and maintain business records.

Depending on your state of residence and the information involved, you may have rights to access, correct, delete, restrict, port, or opt out of certain uses of personal information. You may unsubscribe from promotional emails using message instructions. Some requests may be limited by medical record, fraud prevention, legal, safety, or operational obligations. Requests may be sent to [email protected].

The services are intended for adults who are at least 18 years old unless a specific service expressly permits a different age with required parent or guardian involvement. We do not knowingly collect personal information from children under 13. Questions may be sent to [email protected].

If you opt in to SMS or MMS messages, we may use your mobile number, message content, consent status, delivery information, opt-out records, and related metadata to send and manage account verification, intake, appointment, order, shipping, medication reminder, support, survey, and marketing messages where permitted. We do not sell SMS opt-in data. We may share SMS information with messaging vendors, carriers, compliance providers, and service providers that help deliver, manage, secure, or document messages.